Assistance

What to do in the event of an emergency

• In the event of theft, inform the police by calling 113
• In the case of a fire, alert the fire department by dialling the emergency number 112
• In the event of an emergency in your building, contact reebou service at 437 43 124

reebou service: we will come to your home right away at no extra cost

In the event of an emergency, Foyer will send a professional to your home as quickly as possible.

Just dial 437 43 124 - we will be there to take your call at any time day or night.

reebou service assistance:

• Organisation of emergency intervention linked to your building in the event of a water leak, blocked pipes, power failure (excluding network failure), a broken window, a damaged roof, alarm malfunction, loss of keys, a breakdown in heating.
• The costs and damages covered under the terms of your reebou policy will be borne by Foyer.
• Advisers speaking Luxembourgish, French, German, Portuguese and English are at your service.
• Repairs are ensured throughout the country.
• We work with a network of certified, highly-skilled professionals.

Making a claim

Your claims
Call your agent who will help you make your claim, guiding you through the steps to be taken..

You can also contact our advisers who will explain the procedure and do everything in their power to resolve your problem as quickly as possible.

You can then download and complete the accident claim form online and send it to us by email:

• Damage to property (fire, storm, water damage, theft, all-in, etc.)
• Electrical damage
• Baggage and robbery
• Third-party liability

Processing of claims
The maximum compensation amounts are clearly indicated in the Table of Cover in the General Terms and Conditions of your policy.

Your claim for compensation shall be settled within 30 days after agreement has been reached between the parties.

Please contact us for information regarding the processing of your claim

Evaluation of your contents

When you go through your home, room by room, you will be surprised at the value of all that you have accumulated over the years.

Download the content evaluation form.

Compare the total content value obtained using this form with the insured sum indicated in your insurance policy.If the sum insured under your policy does not correspond to the value obtained using the form, contact your agent who will advise you on how best to proceed.

Some advice:

• In order to correctly evaluate the contents of your home, enter the current value in this form. 
• Take photographs of your valuable objects. In the event of theft, these photos could come in useful.
• Please note the limits concerning jewellery and objects made from precious metals that are not locked in a safe.
• Update the value of your contents with your agent on a regular basis in order to avoid any unpleasant surprises in the event of a claim.